Orders

Below are some of are common questions about orders

At Golden Grooming, your satisfaction is our top priority. We strive to ensure you are completely delighted with every purchase you make.

If you are unhappy with any of our products, you can exchange or receive a full refund by following this simple step:

Contact our customer support by sending us an email at support@goldengroomingco.com within 30 days of receiving your order and please provide your order number and the reason for your return or exchange.

Our team will review your request and guide you through the refund or exchange process.

We strive to provide exceptional customer service and ensure your satisfaction with our products.

Customers can manage, modify, or cancel their account and subscriptions.

For instructions, click here. If you’re still having issues, please contact customer support and we will cancel it for you. 

No, we do not save your payment information. Your credit card details never hit our servers and are processed by a third party, industry- leading eCommerce provider. 

Shop like you normally would and follow the usual checkout process. When prompted to enter payment information, select ViaBill and follow the instructions.

If your discount code isn’t working, it may be expired or it may be because another code is being auto-applied (probably for free shipping).

Please keep in mind that you can only use 1 code per purchase. 

Currently, Golden Grooming Co. does not have any physical retail stores. However, we sell wholesale to local barbershops and beauty stores and are always open to add more to our list.

Confirmation emails will include your order number and they are sent automatically when an order is completed.

Please check your inbox again, as well as Spam, Junk, and Promotions folders.  

Yes! Please sign up for a wholesale account using this link.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

We ship all over the world for a flat fee per geographical region.

We are incorporating new destinations for shipping in these regions as fast as possible, but in case you have any questions about your location, please contact us at support@goldengroomingco.com.

Flat Fee Summary:

  • Canada - $30 USD
  • Europe - $40 USD
  • Africa - $45 USD
  • Middle East - $45 USD

Please note: Customs can hold a package for up to 30 days, so please be patient. If you think there's an issue with your package being lost or stuck, please send us an email at support@goldengroomingco.com.

  • Standard Shipping: 7-10 days
  • Priority Shipping: 2-5 days
  • FedEx Expedited Shipping: 2-4 days

Please Note: USPS and FedEx sometime experience network delays due to high shipping volumes around holidays or severe weather conditions.

Products

Below are some common questions about our products

No, our formulation for this product is specifically designed to be used on your body. For best results, please use our Green Tea Daily Face Moisturizer on your face.

Like most great things in life, consistency is key. Please use our products with the following frequency, and adjust as needed. 

Yes, absolutely. We’ve included the best natural ingredients that’s gentle enough for sensitive skin, and works with your body’s natural oil production levels, which makes our products effective with all skin types.  

Yes. While we only use high-quality natural ingredients, our formulation does contain tree nuts oils, which could cause an allergic reaction.

Each product includes a step-by-step guide with video instructions. To check them out, go to the product page and click on the tab titled “How To Use”. Instructions are also included on the product label. 

Nothing but the good stuff. We use high-quality, plant-based ingredients that are proven to make a difference.

You can view each product page for key ingredients and the product labels for a full list of ingredients.

For best beard growth results, please allow at least 30 days of consistent product use. For all other products, you will notice results and improvements within 2-3 days, if not instantly.

Our philosophy is to create amazing products that do exactly what we say they do.

We work hard to deliver on our product promises – we’ve run tests and received feedback from thousands of black men, and we can honestly say that these products really work.

In fact, go to the product that you are interested and check out the feedback from customers.

Didn't find your answer?

Don't hestitate to contact us.

Send Email