Shipping

 

100% SATISFACTION GUARANTEE

We want you to be 100% pleased with everything you purchase from GoldenGroomingCo.com. If you are unhappy with any of our products, please contact us so we can help replace any item or receive a full refund by following these simple steps:

  • Contact us via support@goldengroomingco.com, with your issue in the “Subject” of your email
  • Please include your Order # and the Specific Items affected
  • Include a few snapshots of your order or packing slip that shows the error
  • And we’ll be sure to follow up with you, with a solution within 24 hours.


HASSLE-FREE SUPPORT: Let us ship to you!

We produce fresh batches of all-natural products every week for everyone in the #BeardGang, and to uphold the highest standards of hygiene and customer safety, we don’t accept product returns or exchanges at this time.

Don't worry! Contact us via the above steps, to review your case and start the “re-ship” process in 24 hours. We also provide free Route+ Shipping Insurance on orders to help provide support for any damaged or missing shipments.

Just let us know as soon as you see the issue, as we’re happy to help all customers troubleshoot any order *within 60 Days of purchase.*

DOMESTIC SHIPPING

Please review our FAQ’s for more Shipping questions + answers.

Shipping Methods: Please keep in mind that all shipping couriers are experiencing temporary delays.

  • Standard Ground Shipping: Always free on Orders over $30, and used for large orders of multiple gift boxes or bundles.
  • Standard Shipping: 7-10 Days, $6.95
  • Priority Shipping: 2-5 Days, $9.95
  • FedEx: Always free on Gift Boxes, Bundles and Subscription Orders
  • FedEx Priority Shipping: $9.95
  • FedEx Expedited Shipping: 2-4 Days, $13.95


You can select your shipping of choice during checkout on your order - make sure to enter any Discount or Shipping codes.

INTERNATIONAL SHIPPING

We ship all over the world for a flat fee per geographical region. We are incorporating new destinations for shipping in these regions as fast as possible, but in case of any questions about your location, contact: support@goldengroomingco.com

Flat Fee Summary:

  • Canada - $30 USD
  • Europe - $40 USD
  • Africa - $45 USD
  • Middle East - $45 USD

Please note: Customs can hold a package for up to 30 days, so please be patient. If you think there's an issue with your package being lost or stuck, please email us at support@goldengroomingco.com.


For More Route FAQ’s, Claim Details, and Timelines, please check our FAQ Section.

If you need any help, feel free to contact us anytime via our store Webchat or via email to: support@goldengroomingco.com